Effective date: August 23, 2026
Appointment confirmation
A website price does not by itself create an appointment. Rely on the written confirmation provided by the Genereve team after the property, scope, availability, and payment terms are reviewed.
Payment authorization
The amount due, timing of payment, and any reservation deposit are disclosed before the customer authorizes a charge. GenRoof will not charge more than an accepted amount without explaining the change and obtaining approval.
Cancellations and rescheduling
The cancellation and refund terms that apply to an inspection are provided with the appointment confirmation. Contact the team promptly if the appointment needs to change. Any refund is handled according to the accepted service terms and the payment method used.
Weather, access, and property readiness
The inspector controls the safe-access decision. Rain, lightning, high wind, wet surfaces, unsafe pitch, fragile material, animals, locked access, or undisclosed hazards may require rescheduling or a limited scope. Customers should disclose known access issues and make the property reasonably available.
How to request a change
Contact 305-504-6823 or info@genereve.com with the customer name, property address, and appointment reference. Refund processing time can vary by payment method and financial institution.
Questions about a charge
Contact Genereve promptly about a duplicate, incorrect, or unfamiliar charge so the transaction and service record can be reviewed. This information does not limit rights available under applicable law or card-network rules.